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Improve Performance, Provoke Thought, Think Critically.

You are constantly striving to improve.  You are looking for practical tips you can apply to your daily work that will impact your performance.  You are looking for advice from professionals who do the work. You want to engage with professionals who have been in your shoes.

Be the Founder that can clearly articulate the problem your company solves.

Be the Sales Professional that your customers want to work with.

Be the Learning Professional who can deliver your solution in the context of the business.

The Find My Catalyst Podcast is published weekly.  We take listener questions at @catalystsale on twitter or via email.

Topics discussed - Revenue Operations, Customer Success, Goal Setting & Execution, Mindset, Performance, B2B Sales, Sales Training, Product Market Fit, Growth, Hiring, Recruitment, Sales Process, Business Acumen, Startups, Leadership.

Dec 25, 2019

Design with User Experience in Mind

On this episode, Mike and Jody discuss user experience and designing with the user in mind.

Questions Answered:

  • Where are some areas that we may have designed without thinking about the user experience?
  • How do we identify where we can improve our approach to designing for the end user experience?

Key Takeaways:

  • If you empathize with the user, put yourself in their shoes, you can identify so many challenges that you may not have considered.
  • We get so focused on the outcome that we forget what the journey looks like and the experience that the customer goes through.
  • User experience testing is so important.
  • A mistake we make is sometimes we look at the problem through the wrong lens.
  • Embrace and engage in the operation.
  • Listen with intention to understand.
  • The only way to overcome blind spots is to shift perspective.
  • If you can reduce the amount of friction your customer goes through, you can create experiences that are significantly better than your competition.

Show Links:

Thank You 

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This podcast is brought to you by Catalyst Sale - you can learn more about Catalyst Sale, and the products and services we provide via the following links.

Growth Acceleration - Plateau Breakthrough

Product Market Fit

Demystify Sales - the course