May 12, 2020
In this episode, Mike and Jody
discuss bad practices and offer some tips on how to avoid
implementing them in your business processes.
do we know if we have a bad practice?
do we avoid bad practices?
is the first step to take in avoiding them?
- It is
important to have an actual discussion with your
“Is this thing that I am doing better for me, better for the
customer or mutually beneficial?”
- Leverage feedback loops, test, listen and
where the customer engages. Start at the beginning.
process should be good and comfortable for the customer. Give
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